Wordgarden — Support
Last updated: 12 August 2026
Something not working, or just have a question? We read every email ourselves and usually reply within a couple of days.
Email tychesupport@gmail.comCommon questions
My streak or progress disappeared.
Wordgarden stores your progress on your device, and syncs it through your
own private iCloud account if sync is enabled. If you reinstalled the app
or switched devices without iCloud signed in, on-device progress can't
follow you — there's no separate account to log back into. Check
Settings → [your name] → iCloud to confirm you're signed in
and iCloud Drive is on, then reopen the app.
Widgets aren't updating. iOS decides how often widgets refresh based on how often you open the app and your device's battery state — this is controlled by the system, not the app. Opening Wordgarden occasionally keeps the widget's schedule active.
I want to restore a purchase. Open Wordgarden → Profile → Wordgarden Plus, and use Restore Purchases. Purchases are tied to your Apple ID, not to an account with us — we don't have one.
I want to cancel my subscription.
Subscriptions are managed entirely by Apple. On your device, go to
Settings → [your name] → Subscriptions, or see
Apple's subscription
help. We can't cancel it on your behalf — Apple doesn't share
purchase details with us to do so.
I found a mistake in a word's definition or pronunciation. Please tell us — email the word and what's wrong, and we'll fix it in the next update.
Privacy
See the Privacy Policy for what Wordgarden does and does not collect. Short version: nothing.